Privacy Policy - Flow Giggle

1. Introduction

At FlowGiggle (“we,” “us,” or “our”), we are committed to upholding the highest standards of data protection and user privacy. We recognize that your privacy is essential and are dedicated to responsibly treating your personal data in compliance with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website at flowgiggle.com.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected via flowgiggle.com and associated services. For the purposes of the GDPR, FlowGiggle is the Data Controller of your personal data. By using our website, you agree to the practices described herein. If you do not agree with this policy, we kindly ask that you refrain from using our services.

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data: Includes details about how you use our website, such as IP address, browser type, language preferences, referring and exit pages, session duration, and usage timestamps.

b. Account Data: Information provided when creating an account or signing up to our service, including your full name, postal address, email address, phone number, and login credentials.

c. Profile Data: Includes user-generated preferences, purchase history, behavioral interactions on the website, and navigation patterns.

d. Communication Data: Encompasses records of communications with us, such as submitted forms, customer support inquiries, feedback, and correspondence history.

e. Technical Data: Information related to the device and system configurations used to access our website, including device type, operating system, browser settings, and network identifiers.

f. Transaction Data: Comprises details used for service transactions, such as billing addresses, payment method information (excluding full credit card numbers, as payment processing is handled securely by third parties), and delivery or fulfillment-related data.

g. Preference Data: Data relating to your selected marketing channels, opted-in communication preferences, and declared interests in FlowGiggle’s content, features, or offerings.

4. Legal Bases for Processing

We process your personal data under the following legal grounds:

– Legitimate Interests: To improve our services, maintain security, prevent fraud, and optimize customer experience.
– Contractual Necessity: When processing is required to fulfill a service you have requested or agreed to via contract.
– Consent: Where explicit permission has been given, particularly for marketing communications or the setting of non-essential cookies.
– Legal Obligation: Where required to comply with a legal or regulatory obligation.

5. Your Rights

As a data subject, you have the following rights regarding your personal data:

– Right of Access: To request a copy of the personal data we hold about you.
– Right to Rectification: To correct inaccuracies or incomplete information.
– Right to Erasure: To request deletion of your personal data, under certain conditions.
– Right to Restriction: To limit our processing of your data in specific situations.
– Right to Data Portability: To obtain your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: To object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at: [email protected].

6. Security Measures

FlowGiggle takes comprehensive technical and organizational precautions to protect your data. These include but are not limited to:

– SSL encryption across all web traffic
– Secure authentication procedures
– Regular data backups and disaster recovery frameworks
– Role-based access restrictions
– Staff training on data protection and privacy awareness

Any third-party processors we engage are contractually bound to adhere to equivalent security measures and regulatory compliance.

7. International Transfers

Where your data is transferred outside of the European Economic Area (EEA), we ensure an adequate level of protection through approved mechanisms such as Standard Contractual Clauses (SCCs), binding corporate rules, or certifications complying with applicable local regulations. We conduct due diligence to ensure third-country recipients follow comparable privacy safeguards.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

– Account Data and Profile Data: Retained for the duration of your account and deleted within 12 months of inactivity.
– Transaction Data: Retained for up to 7 years for accounting and tax obligations.
– Communication Data: Retained for 24 months to improve support services.
– Preference Data: Stored until you withdraw consent or adjust preferences.
– Technical and Usage Data: Retained for a maximum of 26 months for analytical and service optimization purposes.

9. Cookie Policy

FlowGiggle uses cookies to enhance your experience and analyze usage. The types of cookies deployed include:

– Essential Cookies: Necessary for website operation and basic functionality.
– Functional Cookies: Remember user preferences and enhance usability.
– Analytics Cookies: Collect aggregated data to understand user behavior and improve services.
– Performance Cookies: Monitor site performance and error diagnostics.

These cookies are placed either by us or third-party providers integral to our service delivery.

10. Cookie Management and Compliance

By interacting with flowgiggle.com, you may manage your cookie settings via your browser or through our cookie consent manager, which appears upon your first visit and remains accessible at any time. We honor Do Not Track (DNT) signals where applicable and provide explicit opt-in consent for users within the EEA. California residents are granted rights under the CCPA, including the right to opt out of the sale of personal information and the ability to request specific disclosures. We do not sell personal data as defined under the CCPA.

11. Children’s Privacy

FlowGiggle does not knowingly collect or solicit data from children under the age of 13. If we learn that we have received personal data from a child under 13 without verified parental consent, we will promptly delete such data. Parents or guardians who believe their child has submitted information may contact us at [email protected].

12. Policy Updates and Notifications

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. Significant modifications will be communicated prominently via the website or through direct communication channels. Continued use of flowgiggle.com after changes are posted signifies your acceptance of the updated policy.

13. Contact

If you have any questions about this Privacy Policy, your data, or would like to exercise your rights, please contact:

FlowGiggle
Email: [email protected]

We are committed to ensuring full compliance with relevant privacy regulations and welcome your inquiries, concerns, and requests regarding your personal information and how it is handled.