Privacy Policy

1. Introduction

At FlowGiggle, accessible via flowgiggle.com, we are committed to safeguarding the privacy of our users and protecting their personal data with the utmost diligence and legal compliance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. We prioritize your privacy and comply fully with all applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of Policy and Data Controller

This Privacy Policy applies to all data processed through your use of flowgiggle.com. FlowGiggle acts as the Data Controller for any personal data collected unless otherwise specified. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that your rights are protected.

3. Categories of Data Processed

We may collect and process the following categories of personal data, either directly from you or through automated means:

a. Usage Data
Includes information about your interactions with our website, such as browser type, IP address, access times, referring website addresses, page views, and session duration.

b. Account Data
Includes personal identifiers you provide when creating an account, such as your full name, email address, mailing address, and telephone number.

c. Profile Data
Includes information related to your preferences, purchase history, interests, and behavior on flowgiggle.com.

d. Communication Data
Includes records of correspondence with us through email, contact forms, or support interactions.

e. Technical Data
Includes information about your device and system, such as operating system, device model, system settings, and other diagnostics and performance data.

f. Transaction Data
Includes payment and billing details (processed securely through third-party payment providers), delivery information, and order history.

g. Preference Data
Includes your marketing communication choices, preferences for contact frequency, and product or service interests.

4. Legal Bases for Processing

We process your personal data using one or more of the following legal bases as required by GDPR and other applicable legislation:

– Contractual Necessity: To fulfill our obligations under a contract with you (e.g., processing orders or creating your account).
– Legitimate Interests: For improving our website, marketing analytics, fraud prevention, or securing our systems. We ensure such interests do not override your fundamental rights.
– Consent: Where required, we obtain your explicit consent before processing, particularly for direct marketing and cookies.
– Legal Obligation: Where processing is necessary to comply with a legal requirement or enforceable governmental request.

5. Your Rights

Subject to applicable laws, you may exercise the following rights in relation to your personal data:

– Right of Access: Obtain a copy of the data we hold about you.
– Right to Rectification: Request correction of incorrect or incomplete data.
– Right to Erasure: Request deletion of your personal data, under specific conditions.
– Right to Restrict Processing: Request the limiting of processing of your data in certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly-used format and transmit it to another controller.
– Right to Object: Object to certain types of processing, including direct marketing.

You can exercise any of these rights by contacting [email protected].

6. Security Measures

We implement a combination of administrative, technical, and physical safeguards to ensure your data remains secure. These include:

– End-to-end encryption of data in transit and at rest
– Access control measures with multi-factor authentication
– Regular data backups and disaster recovery protocols
– Ongoing training for staff on privacy and information security best practices

7. International Transfers

Your personal data may be transferred to and processed in countries outside your own jurisdiction. Where such transfers occur, we use Standard Contractual Clauses or comparable mechanisms approved under relevant laws to ensure your data is subject to adequate protections consistent with this Privacy Policy.

8. Data Retention

We retain personal data only as long as is necessary for the purposes detailed in this policy. Specific retention periods include:

– Usage Data: 26 months
– Account and Profile Data: Retained for the duration of your account and up to 12 months after termination
– Communication Data: 24 months
– Transaction Data: 7 years (for accounting compliance)
– Preference Data: Until consent is withdrawn
– Technical Data: 12 months after collection

When retention is no longer necessary, personal data is deleted securely.

9. Cookie Policy

FlowGiggle uses cookies to deliver essential site functionality, analyze usage, and enhance user experience. Types of cookies include:

– Essential Cookies: Required for core website operation, such as user authentication and checkout processes.
– Functional Cookies: Allow the website to remember user preferences and settings.
– Analytics Cookies: Help monitor site performance and understand user behavior via aggregated statistics.
– Performance Cookies: Enhance speed and responsiveness of services.

10. Cookie Management and Compliance

Upon visiting flowgiggle.com, users can manage cookie preferences through our Cookie Consent Manager. Users from jurisdictions governed by GDPR and CCPA are provided with opt-in and opt-out tools, and may withdraw consent at any time. You may also configure your browser to reject all or some browser cookies, although some parts of flowgiggle.com may then become inaccessible or not function properly.

11. Children’s Privacy

FlowGiggle does not knowingly solicit or collect personal information from children under the age of 13. If we become aware that personal data from a child under 13 has been collected without verified parental consent, we will take immediate steps to delete such data from our records.

12. Updates to Privacy Policy

We reserve the right to amend this Privacy Policy to reflect changes in legal or operational requirements. Material changes will be communicated to users via email or a prominent banner on flowgiggle.com. We encourage users to review this page periodically for updates.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

We are committed to maintaining full compliance with GDPR, CCPA, and all applicable privacy laws. Your data matters—please reach out with any concerns or requests about your privacy and how it is protected.